Fanvil X2P Professional Call Centre IP Phone with PoE

The X2P is a special design call center IP phone that offers ha igh C/P Ratio and Professional Design, and provides unique foot to answer the phone. The quite intentional choice of high-quality materials, combined with a generously large 2.8 inch 320×240 color LCD guarantees both a smoother user experience and easier access to much more visual information at a glance. Dual 10/100 Mbps network ports with integrated PoE are ideal for extended network use. The X2P supports 2 lines and plus SRTP/HTTPS/TLS, VLAN, and QoS. It includes RJ9 and 3.5mm port and EHS headset use and supervision and has been designed very specifically for improving the efficiency of call center service.

Product Features

Call Centre Optimized Design

The Fanvil X2P is specifically tailored for call center operations, with a dedicated RJ9 headset port and streamlined functionality that focuses on call handling and efficiency.

High-Definition Audio Quality

The X2P delivers superior sound quality with HD voice technology, ensuring clear communication even during high-volume call handling. This enhances customer interactions by reducing misunderstandings and improving service quality.

Power over Ethernet (PoE) Support

With PoE functionality, the Fanvil X2P simplifies installation and reduces cable clutter by combining power and network connectivity in a single Ethernet cable, making it ideal for busy call center environments.

Compact and Ergonomic Build

Designed with the needs of call center agents in mind, the X2P features a compact form factor and ergonomic layout, providing comfort and convenience during long working hours.

Single SIP Line Support

The X2P supports a single SIP line, offering a streamlined solution for managing customer calls efficiently. It is perfect for call centers that prioritize dedicated, high-quality call handling.

Customizable Function Keys

Programmable keys allow agents to tailor the phone to their specific needs, offering quick access to essential features like speed dialing, call transfer, and redial.

Seamless SIP Compatibility

The X2P integrates easily with most VoIP systems and SIP platforms, ensuring smooth deployment into existing infrastructures without additional complexities.

Product Specifications

Generic

• 2 SIP line
• HD Voice
• PoE-enabled or optional external power supply
• 2.8” colour screen
• Headphone (HP) mode (EHS support for Plantronics headsets)
• Environmentally friendly packaging
• Industrial standard certifications: CE/FCC

Call Features

• Call out / answer/reject
• Mute / unmute (microphone)
• Call hold/resume
• Call waiting
• Intercom
• Caller ID display
• Call forwarding (always / busy / no answer)
• Call transfer (attended / unattended)
• Call parking/pick-up (depending on server)
• Redial / auto-redial
• Do-not-disturb (DND)
• Auto-answering
• Voice message (on the server)
• Local 3-way conference
• Hotline
• Hot-desking

Phone Features

• Phonebook (500 entries)
• Remote phonebook (XML / LDAP)
• Call log (100 entries, in / out / missed)
• Black/white list call filtering
• Voice Message Waiting Indication (VMWI)
• Programmable soft keys
• Network time synchronization
• Action URL / active URI
• Multi-language support in screen and web UI: English, Chinese (Traditional/Simplified), Japanese, Russian, Italian, Turkish, German, Dutch, Spanish, Hebrew, Polish, French etc.

Audio

• Wideband ADC / DAC 16KHz sampling
• Narrowband CODEC: G.711a/u, G.723.1, G.726-32K, G.729AB
• Wideband CODEC: G.722
• Voice Activity Detection (VAD) / Comfort Noise Generation (CNG) / Background Noise Estimation (BNE) / Noise Reduction (NR)
• Packet Loss Concealment (PLC)
• Dynamic adaptive jitter buffer up to 300ms
• DTMF: In-band, uut-of-Band – DTMF-Relay (RFC2833) / SIP INFO

Networking

• 10/100Mbps Ethernet, dual bridged port for PC bypass
• IP configuration: Static / DHCP / PPPoE
• Network access control: 802.1x
• VPN: L2TP (basic unencrypted) / openVPN
• VLAN
• QoS

Protocols

• SIP2.0 over UDP/TCP/TLS
• RTP/RTCP/SRTP
• STUN
• DHCP
• PPPoE
• 802.1x
• L2TP (Basic Unencrypted)
• OpenVPN
• SNTP
• FTP/TFTP
• HTTP/HTTPS
• TR069

RFCs:

• 354/1321/1350/1769/1889/1890/2131/2132/2616/2617/2661/2833/2976/32
  61/3262/3263/3264/3265/3268/3311/3489/3711/4346/4566/5630/5865

Deployment & Maintenance

• Auto-provisioning via FTP/TFTP/HTTP/HTTPS/DHCP OPT66/SIP PNP/TR069
• Web management portal
• Web-based packet-dump
• Configuration export/import
• Phonebook import/export
• Firmware upgrade
• syslog

Physical Specifications

• LCD: 2.8 inch (320×240) color screen
• Keypad: 23 keys, including
  -4 soft keys
  -3 function keys
  -12 standard phone digit keys
  -2 volume control keys, lower / increase (left/right)
  -1 volume select key, (down)
  -1 headset key
• 1.5M CAT5 Ethernet cable x1
• 3.5mm port x2: headset x1, foot pedal x1
• RJ9 port x2: headset x1, monitor earphone x1
• RJ45 Ethernet port x2: network x1 (802.3AF POE class 1 enabled)
• PC x1 (bridged to network)
• Main chipset: Broadcom
• DC power input: 5V / 0.6A
• Power consumption: idle – 0.9~1.6W, peak – 1.6~2.5W
• Working temperature: 0~40℃
• Working humidity: 10~65%
• Back rack x1: desktop stand
• Colour: black
• Gift box dimensions: 197x110x62mm (L x W x H)
• Outer CTN dimensions: 455x340x220mm (20 PCS)

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