Poly EncorePro HW510 Headset

When considering call center headsets, the Poly EncorePro HW510 headset part # Poly 89433-01 or HP 783Q1AA#ABAshould be one of your top choices. With a full-size ear speaker/ear cushion, you create an excellent barrier that separates background noise from the voice of your caller.

The more accurately you hear, the less time is needed to repeat facts, and information won’t be taken down incorrectly.

How frustrating it is when sales agents take orders and have the wrong address or model numbers entered into the system. Immediately the confidence of the customer is affected when the delivery is delayed or when the box is opened to find the wrong item inside.

From that point on the customer is thinking if they can’t get the first order right, why should I continue to do business with them to only be frustrated again

In a busy call center, the Poly EncorePro HW510 headset will help your agents hear your callers as clearly as possible. With a noise-canceling microphone, you will also find your callers hear your agents better, because the mic cuts down on the background noise.

The more your caller and agent can focus on each other with fewer background distractions, the more accurate information will be exchanged, and a more fluid call will result.

With call center headsets, you also want a durable headset that is made to last through 24/7 use and abuse. The Poly HW510 headset has laser-welded construction and is backed by a 2-year warranty to ensure you get the most out of your headset investment.

By replacing the ear cushion on occasion, your contact center agents will feel like their headset is new again with years of anticipated use ahead. By selecting the Poly EncorePro HW510 headset, your agents can keep one ear open to their co-workers or managers. This is beneficial for agents so they can easily communicate with others when they need to ask questions or keep in contact with coworkers

Product Features

Crystal-Clear Audio with Noise Cancellation

The wideband audio and noise-canceling microphone ensure superior voice clarity, reducing background noise for clearer and more productive conversations.

Monaural Design for Better Awareness

With a single-ear (monaural) design, users can stay connected to their surroundings while maintaining focused communication, making it perfect for busy office environments.

Lightweight & Durable Construction

Built for extended wear, the HW510 features a lightweight yet reinforced design, ensuring maximum comfort and durability for high-performance professionals.

Quick Disconnect (QD) for Easy Integration

The QD feature allows users to quickly detach the headset from the adapter or desk phone, offering convenience and flexibility without disrupting calls.

All-Day Comfort & Adjustable Fit

The soft ear cushion and adjustable headband provide a customized fit, reducing pressure and ensuring all-day wearing comfort.

Poly Headset Benefits:

• Connects to PC or desk phone with Poly audio processors.
• Ideal for telephone-intensive users, including customer care centers, help desks, telesales, and customer service organizations.
• Hearing protection SoundGuard technology:  Acoustic limiting for protection against sounds above 118 dBA.
• Audio performance Wideband audio (up to 6,800 Hz), noise-canceling microphone.
• Quick Disconnect™ feature lets you walk away from your phone while still wearing your HW510 headset.
• Adjustable clothing clip for cord management which removes weight and pulling from bottom cord.
• Warranty: 2-Years for Unsurpassed Durability
• Operating Frequency: High-Frequency Wideband
• Headset Weight: 52 Grams
• Compatibility: Poly Amplifier, Adapter Audio Processor or Direct Connect Cable
• Wearing Style: Monaural / Single Ear
• SKU: Poly 89433-01 | HP 783Q1AA#ABA
• UPC: Poly 017229144699 | HP 197029632784

Poly HW510 Headset Replaced/Updated:

• Poly HW510D – SKU: 783Q0AA
• Plantronics H51N
• Plantronics HW251N – SKU: 64338-31

Product Specifications

• Model: Poly EncorePro HW510
• Wearing Style: Monaural (single-ear) over-the-head
• Microphone: Noise-canceling with flexible boom
• Audio Quality: Wideband HD sound
• Connectivity: Quick Disconnect (QD) for use with Poly amplifiers and desk phones
• Comfort Features: Adjustable headband, soft ear cushion
• Ideal For: Call centers, customer service agents, office professionals

Poly EncorePro HW510 Headset Insider Info:

HOW TO INSTALL:

When installing the Poly EncorePro HW510, the first task is to properly fit it to your head. Position the headband over your head with the ear cushion against your ear.

The opposite side of the headband is called the T-bar, or temple pad. This should be positioned above your other ear and may require adjusting the headband by sliding it in to make it smaller or out to make it larger.

The microphone needs to be ¼ of an inch (the width of your finger) away from the corner of your mouth. You can rotate the mic boom up and down for perfect positioning. At the end of the headset cable you will find a connection called the Quick Disconnect.

You will have a matching connection in which to plug the cable, located on your amplifier or cable, depending on compatibility and your application. Make a test call to ensure the unit is working properly.

Also, many users disregard using the clothing clip, when in actuality it plays an important role in making the headset appear very light weight. By clipping it on or near your shirt collar, the weight of the lower portion of the cord stops at the clothing clip. You will never feel pulling on the headset or the need to re-position it as you reach and stretch the lower cord.

HOW TO STORE:

When storing, it’s best to place the headset over a hook so it’s not just setting on your desk, and this also keeps the cord hanging freely. If left on your desk, the cleaning crew can easily bump it and knock it to the floor, where the cord can find its way into the vacuum.

You also want to let the cord hang free and avoid tightly wrapping it, which over time will damage the internal wires.

We developed a headset hanger to affix to your monitor in an effort to keep your headset safe and out of harms way.

HOW TO CLEAN:

When cleaning, always use non-alcohol chemicals or wipes. Using alcohol-based products over time will break down the cords making them very stiff and clumsy to use.

You will want to wipe all plastic components and cables, but avoid saturating any openings where electronic components are in close proximity.  This will include the small holes in the speaker casing and at the end of the mic boom where the microphone is located.

The Poly HW510 comes with foam cushions, which can be replaced as needed. When cleaning your Poly EncorePro HW510 headset, also avoid sticking anything into the end of the Quick-Disconnect connection where the four metal contacts are located. This connection is made to last, and more damage than good will come if you try to clean it.

WHO USES THIS MODEL:

If you’re wanting to purchase a Poly or Plantronics headset, this headset is made for a business professional or call center looking for the best possible quality in a corded headset. With one ear covered and the other open, the headset keeps you in tune with what’s going on around you and makes it easy to converse with others.

The noise canceling microphone will cut down on background noise, making a great headset for louder environments.

Discover our Poly shop in Kenya, where you can explore a wide range of high-quality Poly products at the best prices in the market. Committed to customer satisfaction, we offer fast and reliable delivery, ensuring you get the Poly products you need—right at your doorstep.