Returns & Refunds Policy

In an event that a CLIENT cancels an order and Wholetech accepts the return of unwanted goods. Wholetech will only entertain such requests if made within 7 (seven) business days of delivery of the goods. The goods must be accompanied by the original tax invoice and must be in its original packaging with all accessories and manuals intact. All items must be returned in “as new” condition. Wholetech reserves the right to offset the value of any goods accepted for return against any amounts due by the CLIENT. Strictly no cash refunds will be paid.
Return of goods that did not match the order:
If the goods do not match what was ordered, the CLIENT is requested to notify Wholetech as soon as possible after delivery and the goods must be returned to Wholetech within 7 (seven) business days after delivery. If the goods are returned because they did not match what was ordered and the goods are not in their original condition and repackaged in their original packaging, Wholetech may be entitled in terms of the Consumer Protection Act to charge a reasonable amount for use of the goods during the time they were in the CLIENT’s possession, any consumption or depletion of the goods, or for necessary restoration costs to render the goods fit for re-stocking.
Return of defective goods:
The CLIENT may return any defective goods to the premises of Wholetech or its nominee at the CLIENT’s own cost. Wholetech undertakes to replace such goods with items of the same or similar specification, or repair to working order if the item is still under warranty. Replacement units can be in the form of new or refurbished units at Wholetech’ discretion. No refunds will be considered in respect of return of defective goods.
Shipping Returns
To return your product, address the parcel to Wholetech, Tom Mboya Street, Kai Plaza (With Bata Shop, 4th Floor room 5) Nairobi, Telephone: +254758333870 or Email Us at: sales@wholetech.co.ke You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.